Also since you are communicating via email when you pose a question they do not have to answer it. Your emails can go days without being answered. Essentially they encourage you to communicate with them via email. Virgin Pulse does not publicize a call in number on their site. Unfortunately the teams customer service is HORRIBLE. the integrated applications like Zipongo or Whil.Įncourages teams to lead a healthy through a rewards program CONS As a user, I don't understand when do I need to enter my credentials for Virgin Pulse vs. Navigating to other applications in the web platform is easy however, using different applications in the mobile iOS app is confusing and challenging to navigate. The web integration to the nutrition application Zipongo is well implemented, and my spouse and I enjoy browsing for new recipes and planning our meals. As a user, I like how I can track my progress and rewards in one location. Wellness challenges are engaging, and I enjoy logging in every day! The integration with multiple applications for nutrition and wellbeing has helped me eat better and reduce my stress. In comparison to other platforms intended for employee wellness, Virgin Pulse is easy to navigate, and most importantly is very easy to understand my rewards for using each application. Wellness is more critical than ever in today's environment, and this application keeps me logged in and engage in changing my life. These points turn into rewards that can be spent on gift cards or wellness items.I believe this platform delivers an engaging user experience, and based on my experience, the different applications have changed me for the better. Earn rewards. Employees can earn points for the healthy activities they do.Build community. Individuals can connect with friends, family, and coworkers to give and receive encouragement and support.Personalize your experience. People have unique wellness goals and the app allows individuals to focus on what is important to them.Sync a fitness app or device to automatically track physical activity, sleep, and more. Track automatically. Individuals get credit for the activities they’re already doing.No more being tied to the desktop, although it is available too. Take it with you wherever you go. With the Virgin Pulse app, individuals will have 24/7 access on their phone or device.Easy to set up simple to use. In minutes, individuals can set up an account, choose preferences, and start exploring health topics that interest them.This platform encourages behavioral change through completing a Health Risk Assessment and participating in fun team challenges with family and friends. Vanderbilt’s faculty, staff and postdocs have access to a wellness platform provided by Virgin Pulse. It is up to the individual if they would like to use their Vanderbilt or personal email address. Some members feel more comfortable having mental health information shared via their personal email. Lyra asks for your personal email address in case you leave Vanderbilt and you need your documents forwarded to another provider. Please see the FAQs below if you have additional questions about Lyra.Ĭheck out this informational video on Lyra If you need to reach a Lyra specialist quickly, Lyra offers 24/7 concierge navigation support. If you are currently having a life or death emergency, please call 911. Lyra’s services cover 12 EAP sessions per year, which is three times more than in the past. With Lyra, Vanderbilt offers services for employees’ spouses and children ages 2 and older. This includes 24/7/365 concierge navigation support for behavioral and mental health needs. The program is provided by Lyra, a mental health provider, who delivers great access and care to the Vanderbilt community. Vanderbilt’s faculty, staff, postdocs and their families now receive expanded support through a new mental health program. If you have questions about wellness programs, please email BEHAVIORAL/MENTAL HEALTH Program (EAP AND MORE) Wellness Programs for Faculty, Staff, Postdocs
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